RETURN, REFUND & PERFORMANCE SERVICE POLICY

Effective Date: [Insert Date]

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1. Performance Service Commitment

We aim to deliver a reliable and efficient customer experience aligned with our performance standards.

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2. Return Window

Returns accepted within 30 days of delivery.

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3. Return Conditions

Items must:

• Be unused
• Be in original condition
• Include packaging

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4. Non-Returnable Items

• Used or damaged items
• Final sale products
• Customized goods

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5. Defective or Incorrect Items

Report within 7 days for resolution.

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6. Order Cancellation

Allowed within 12 hours.

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7. Return Authorization

All returns require approval.

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8. Refund Processing

Processed within 5–10 business days after inspection.

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9. Return Shipping

Customer responsible unless item is defective.

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10. Exchanges

Limited to defective or incorrect items.

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11. Refund Delays

Dependent on payment providers.

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12. Abuse Prevention

Excessive returns may lead to restrictions.

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13. Chargeback Policy

Customers should contact support before disputes.